Privacy Policy – 1835 Galápagos Inclusive
Effective Date: May 29, 2025

At 1835 Galápagos Inclusive, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with us through our website, email, WhatsApp, phone, or in-person, and when you book any of our services.

By using our services or providing us with your personal data, you agree to the terms of this Privacy Policy.

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1. Who We Are

1835 Galápagos Inclusive is a travel agency based in Santa Cruz, Galápagos, Ecuador, specializing in inclusive and sustainable travel experiences in the Galápagos Islands. We operate legally under Ecuadorian laws and regulations applicable to tourism and data protection.

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2. What Information We Collect

We collect the following types of personal data when you contact us, make a booking, or browse our website:

a) Identification and Contact Information:

• Full names

• Email address

• Phone number (including WhatsApp)

• Nationality

• Passport or ID number

• Date of birth or age

• Preferred contact method

b) Booking and Travel Information:

• Accommodation details

• Arrival and departure dates

• Chosen services or packages

• Names of fellow travelers

c) Health and Special Requirements:

• Dietary restrictions

• Allergies

• Mobility or accessibility needs

• Emergency contact information

d) Technical and Website Data:

• IP address

• Device type

• Browser type

• Pages visited

• Cookies (see Section 6)

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3. How We Use Your Information

Your data is used strictly for the following purposes:

• To respond to inquiries and provide information about our services

• To manage and confirm reservations

• To coordinate with third-party service providers (e.g., hotels, transport, guides)

• To ensure the safety, comfort, and inclusion of our guests

• To comply with immigration or legal requirements (e.g., Galápagos Transit Control Card)

• To send updates, booking confirmations, and logistical instructions

• To improve our website, service quality, and customer experience

• To send optional promotional messages (only with your consent)

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4. Legal Basis for Processing (According to Ecuadorian Law)

We process your data based on:

• Your consent (when you voluntarily submit a form, WhatsApp, or email)

• The need to fulfill a contract (e.g., your reservation or service request)

• Our legal obligations (e.g., immigration records or invoicing)

• Our legitimate interests (e.g., service improvement or fraud prevention)

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5. How We Share Your Information

We do not sell or rent your data to third parties. We only share your information when strictly necessary, and only with:

• Trusted third-party service providers (hotels, cruise operators, transportation companies, guides, etc.)

• Ecuadorian authorities, if legally required (e.g., Galápagos National Park or immigration)

• Our accountants or legal consultants, under confidentiality agreements

• Payment processors (only the necessary billing info)

All third parties are contractually required to handle your data securely and only for the specified purpose.

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6. Cookies and Website Analytics

Our website uses cookies and standard analytics tools to understand browsing behavior and improve your experience. These may collect anonymized data such as:

• IP address

• Time spent on site

• Referral source

• Click patterns

You can disable cookies in your browser settings at any time. Disabling cookies may limit the functionality of some features on our site.

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7. How We Store and Protect Your Data

We take data security seriously. Your personal information is stored on secure, password-protected servers and is accessed only by authorized personnel. Measures we use include:

• SSL encryption on our website

• Secure booking and payment systems

• Internal access controls

• Regular backups

• Staff confidentiality protocols

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by Ecuadorian law.

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8. Your Rights

You have the following rights regarding your personal data:

• Right to access your data

• Right to rectification of inaccurate data

• Right to deletion (“right to be forgotten”)

• Right to withdraw consent at any time

• Right to object to certain processing

• Right to data portability (where applicable)

To exercise any of these rights, please contact us at:

📧 Email: info@1835inclusive.com
📞 WhatsApp: +593 98 123 4567
📍 Office Address: Puerto Ayora, Santa Cruz, Galápagos, Ecuador

We will respond within a maximum of 15 working days, in accordance with Ecuadorian law.

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9. Data of Minors

We do not knowingly collect personal information from children under the age of 16 without the explicit consent of a parent or guardian. If you believe a minor has submitted data without such consent, please contact us immediately.

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10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page with the revised effective date. We encourage you to review it periodically.

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11. Contact Us

If you have any questions, concerns, or complaints regarding your data or this Privacy Policy, please contact us at:

📧 Email: info@1835inclusive.com
🌐 Website: www.1835inclusive.com
📞 WhatsApp: +593 98 123 4567

We are committed to protecting your privacy and handling your information with transparency and care.